Last updated on February 12th, 2026
This Cancellation & Refund Policy applies to all services offered by Zusta Digital Marketing Solutions (operated by Zusta Autonetic Pvt. Ltd.), including but not limited to website design & development, search engine optimisation (SEO), social media marketing, paid advertising management, content marketing, branding, and other related digital services. By purchasing or engaging any of our services, you acknowledge that you have read, understood, and agreed to the terms of this policy.
- 1. No Refund Policy
1.1. All our services are digital and professional in nature and involve the immediate commitment of time, expertise, strategy, and resources. Accordingly, all payments made to us are final and non-refundable.
1.2. No refunds, partial refunds, or credits will be issued once a payment has been made — whether the service has been initiated, is in progress, or has been completed.
1.3. Advance payments, booking amounts, and deposits are strictly non-refundable, as project resources and team schedules are allocated upon confirmation of your order.
1.4. Amounts paid towards third-party costs — including advertising spend (Google, Meta, and other platforms), domain registration, web hosting, software licences, subscriptions, and stock assets — are non-refundable under any circumstances. - 2. No Refund for Results or Performance
2.1. Digital marketing outcomes — such as search rankings, website traffic, leads, engagement, followers, or sales — depend on numerous factors beyond our control, including market conditions, competition, budgets, and third-party platform algorithms and policies.
2.2. While we commit to delivering the agreed scope of work with professional skill and diligence, we do not guarantee any specific results. Dissatisfaction with marketing performance or outcomes does not qualify for a refund. - 3. Cancellations
3.1. For one-time projects, cancellation requests cannot be accepted once work has commenced, and payments already made will not be refunded.
3.2. For ongoing or monthly (retainer) services, you may cancel future billing by providing written notice at least 15 days before your next billing date. Cancellation stops future charges only — fees already paid for the current or past billing periods are non-refundable, and any amounts due for work already performed remain payable.
3.3. All cancellation requests must be submitted in writing to [email protected]. - 4. Exceptions
4.1. A refund will be considered only in the event of a duplicate payment or a proven billing error on our part.
4.2. In such cases, please contact our support team within 7 days of the transaction along with the payment details. Verified excess amounts will be refunded to the original payment method within 7–10 business days. - 5. Chargebacks
5.1. By engaging our services, you agree not to initiate a chargeback or payment dispute for services duly rendered as per the agreed scope. If you have any billing concern, please contact us first — we are committed to resolving genuine issues promptly and fairly. - 6. Changes to the Policy
6.1. We reserve the right to modify or update this Cancellation & Refund Policy at any time without prior notice.
6.2. Any changes made will be effective immediately upon posting on our website.
6.3. It is your responsibility to review this policy periodically to stay informed of any updates.
If you have any questions or require further assistance, please don't hesitate to contact our customer support team at [email protected] or call us at +91 33 35921676.
